Refund Policy

1. Overview

At ug.uy, we strive to provide the best URL shortening service possible. This Refund Policy outlines our terms for cancellations, refunds, and billing. By subscribing to our paid plans, you agree to these terms.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through your account settings:

1. Log in to your ug.uy account
2. Go to Dashboard → Billing
3. Click "Cancel Subscription"
4. Confirm the cancellation

2.2 Effect of Cancellation

• Monthly subscriptions: Access continues until the end of the current month
• Yearly subscriptions: Access continues until the end of the current year
• After the billing period ends, your account reverts to the Free plan
• Links created during subscription remain active (subject to Free plan limits)

3. Refund Eligibility

3.1 Eligible for Full Refund

Full refunds are available for:

• First-time subscribers within 14 days of purchase
• Renewals if requested within 14 days of renewal date
• Technical issues that prevent service usage (verified by our team)
• Duplicate charges or billing errors

3.2 Not Eligible for Refund

• Requests made more than 14 days after purchase or renewal
• Partial month refunds for monthly subscriptions
• Partial year refunds for yearly subscriptions (unless within 14-day window)
• Upgrades or downgrades between plans (prorated credit applies instead)
• Account termination due to Terms of Service violations
• Failure to use the service during the subscription period

4. Plan Changes and Proration

4.1 Upgrades

When you upgrade from one plan to another (e.g., Pro to Business):

• The upgrade takes effect immediately
• You are charged the difference between plans, prorated for the remaining billing period
• Your new billing cycle starts from the upgrade date
• No refund is issued; instead, you receive prorated credit toward the new plan

4.2 Downgrades

When you downgrade from one plan to another (e.g., Business to Pro):

• The downgrade takes effect at the end of your current billing period
• You retain access to the higher plan until the period ends
• No partial refund is issued for the price difference
• If you have more links than the new plan allows, you must delete links before downgrading

5. Failed Payments and Grace Period

Our payment failure process:

1. Payment fails on the billing date
2. We send an email notification with a link to update payment method
3. We retry the payment automatically after 3 days
4. If still unsuccessful, we send a final reminder
5. After 7 days, if payment is not successful, subscription is downgraded to Free

Note: You can reactivate your subscription at any time by updating your payment method and resubscribing.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at hello@ug.uy within 14 days of purchase
2. Include your account email and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, refunds are processed within 5-10 business days

Refunds are issued to the original payment method used for the purchase.

7. Special Circumstances

7.1 Service Outages

If ug.uy experiences a significant outage (more than 24 hours of continuous downtime) that affects your ability to use the service, you may be eligible for:

• A prorated refund for the downtime period
• Service credit applied to your account
• Extension of your subscription period

7.2 Force Majeure

We are not liable for failures to provide service due to circumstances beyond our reasonable control (force majeure events). In such cases, refunds may be issued at our discretion based on the duration and impact of the disruption.

8. Disputes and Chargebacks

We encourage you to contact us first if you are unsatisfied with our service. Filing a chargeback or dispute with your bank or payment provider without first contacting us may result in:

• Account suspension pending investigation
• Forfeiture of refund eligibility
• Permanent account termination

We reserve the right to contest chargebacks we believe to be fraudulent or abusive.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email to active subscribers.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: hello@ug.uy
• Contact Form: Available on our homepage

We typically respond to refund inquiries within 2-3 business days.